Privacy Policy

Privacy Officer

In accordance with Law 25, the person responsible for the protection of personal information at Centre Dentaire La Couronne is:

Any question, access request, correction request, or complaint regarding the protection of personal information may be directed to this person.

Personal Information Collected

We may collect certain personal information depending on the context, including first name, last name, date of birth, mailing address, email address, phone number, appointment requests, communications with the clinic, dental insurance information when provided, and information required to open and manage a patient file.

We may also collect health information, including information provided through a confidential medical questionnaire, medical history, medications, allergies, information related to dental care, and any information required to assess, plan, or provide dental treatment.

When using the website, certain technical information may also be collected, including IP address, device type, browser type, pages visited, website usage data, and data related to cookies and analytics tools.

Methods of Collection

Personal information may be collected through appointment request forms, contact forms, confidential medical questionnaires, communications by phone, email, or in person, use of the website, and analytics or advertising tracking tools used on the website.

Use of Personal Information

Personal information is used only for legitimate purposes, including responding to inquiries, managing appointment requests, communicating with patients, creating, maintaining, and administering patient records, assessing treatment needs, planning and providing dental care, managing administrative and clinical follow-ups, complying with applicable legal, professional, and regulatory obligations, improving the website, services, and user experience, and measuring advertising campaign performance.

Consent

By voluntarily providing personal information to Centre Dentaire La Couronne, you consent to its collection, use, and retention in accordance with this Privacy Policy.

Where required by law, specific consent will be requested, particularly for certain sensitive information or specific uses.

You may withdraw your consent where permitted by law. However, withdrawing consent may limit our ability to provide certain services or comply with certain professional obligations.

Access to Personal Information

Access to personal information is limited to authorized individuals who require it to perform their duties, including the dentist, authorized dental professionals, authorized administrative staff, authorized technology providers, hosting, maintenance, or IT service providers, and professional service providers when necessary.

These individuals and providers are required to respect confidentiality and personal information protection obligations.

Health Information

Health information is considered sensitive and confidential. It is used only for the provision of dental care, patient record management, clinical follow-up, and compliance with applicable professional obligations.

Access to this information is limited to authorized individuals who need it to provide care or perform administrative tasks related to the clinic's services.

Electronic Systems and Hosting

Centre Dentaire La Couronne may use secure electronic systems to manage appointment requests, forms, medical questionnaires, administrative records, and patient communications.

Personal information may be stored or processed by technology providers acting on behalf of the clinic. When such providers are used, reasonable measures are taken to ensure the protection of personal information.

Security of Personal Information

We apply reasonable administrative, physical, and technological safeguards to protect personal information against unauthorized access, loss, theft, misuse, unauthorized disclosure, unauthorized modification, and unauthorized destruction.

These measures may include, where applicable, access controls, passwords, system access restrictions, backups, cybersecurity measures, and internal confidentiality procedures.

However, no computer system or electronic transmission method can guarantee absolute security.

Disclosure to Third Parties

Centre Dentaire La Couronne does not sell personal information.

Personal information may be disclosed only when necessary, including to authorized members of the clinic team, technology service providers, professional service providers, competent authorities when required by law, or any person or organization where disclosure is permitted or required by law.

Cookies, Analytics, and Advertising

The website may use cookies, analytics tools, and advertising tracking technologies.

These technologies may be used to ensure the proper functioning of the website, understand website usage, improve user experience, measure advertising campaign performance, and optimize communications and content shown to users.

The website may use, among other tools, Google Analytics, Google Ads, Meta Pixel, or other similar measurement, analytics, or communication tools.

You may configure your browser to refuse or delete cookies. Some website features may then be limited.

Retention of Personal Information

Personal information is retained only for as long as necessary for the purposes for which it was collected, subject to applicable legal, professional, and regulatory obligations.

Patient records and health information are retained in accordance with the requirements applicable to dental health professionals in Quebec.

When personal information is no longer required, it is securely destroyed, deleted, or anonymized, where permitted by law.

Rights of Individuals

Subject to applicable laws, any individual may request access to their personal information, correction of inaccurate, incomplete, or ambiguous information, information about how their personal information is used, withdrawal of consent where permitted by law, or the handling of a complaint related to the protection of their personal information.

Any request must be directed to the Privacy Officer identified in this Privacy Policy.

Privacy Incident

In the event of a privacy incident involving personal information, Centre Dentaire La Couronne will take reasonable measures to reduce the risk of harm and prevent similar incidents from occurring.

Where required by law, the clinic will notify the affected individuals and the Commission d'accès à l'information du Québec.

External Links

The website may contain links to external websites. Centre Dentaire La Couronne is not responsible for the privacy practices, content, or security of those external websites.

Changes to this Policy

Centre Dentaire La Couronne may modify this Privacy Policy to reflect legislative, technological, organizational, or operational changes.

The most recent version will always be available on the website.